Terms of Service

01Your agreement with us

These Terms of Service govern the relationship between Happy Dog CRM, LLC (“we,” “us,” or “our”) and the person or organization using Clarity Connect, Clarity Sites, or related services (“you”). If you act for an organization, you must have authority to bind it.

When you accept these terms in connection with a purchase or use of the services, they apply together with your order, plan description, and any signed service agreement or data-processing addendum. A signed agreement controls a conflict to the extent it expressly addresses the issue.

Reading this page alone does not create a subscription or authorize a charge.

02Services & account responsibilities

Clarity Connect and Clarity Sites may provide software access, customer-management tools, communications features, website creation, hosting, and related support, as specified in your order. Features, limits, setup work, and third-party charges depend on the plan you actually purchase.

You are responsible for accurate account information, authorized users, secure credentials, and activity under your account. Notify support promptly of suspected unauthorized access. You must be at least 18 and legally able to enter the agreement.

Happy Dog CRM, LLC owns and administers the Clarity Connect agency platform account. Customers retain ownership of their supplied content and data. Customer access is provided under the selected service plan; it does not convey ownership of our agency account or underlying software. We are an independent service provider, not HighLevel, LeadConnector, or Twilio.

We may maintain, improve, or modify services. We do not promise that every feature will remain unchanged, but changes remain subject to your agreement and applicable law.

Custom work, included revisions, customer dependencies, approval milestones, support availability, and any service-level commitments are defined in your accepted order. Additional work or material scope changes require written agreement on the associated price and schedule. No response-time guarantee, uptime commitment, or service credit applies unless expressly included in your agreement.

Tell us promptly about billing questions at support@clarityconnect.ai. We will review them in good faith; this process does not waive your statutory rights. Ownership, portability, and any paid migration assistance must be described in your order before purchase.

05Workflow review & launch approval

Before we activate customer-facing workflows that we build during onboarding, we provide a reviewable flow showing message content, intended recipients, triggers, timing, branches, follow-ups, opt-out behavior, sending limits, relevant data destinations, and applicable usage charges. Your authorized representative may request edits or approve the proposed configuration.

Launch requires explicit approval of the final version. Requested edits must be resolved before approval. We retain the approved version, approver identity, and approval timestamp. Simply providing access to a workflow, remaining silent, or continuing to use the platform does not constitute launch approval.

Before launch, we test the implementation against the approved configuration, including applicable consent checks and opt-out handling. Activation requires both completion of these checks and your express authorization to launch that version. Approval applies only to that scope; material changes to messages, audiences, triggers, timing, data destinations, or charges require renewed approval before activation. We may pause a workflow to address a security or compliance concern.

You are responsible for the accuracy and lawfulness of content, offers, audience data, and instructions you supply, including required recipient permissions. Your approval does not replace recipient consent, excuse implementation that differs from the approved version, or waive responsibilities that cannot lawfully be waived. Changes made directly by you or your users are not represented as reviewed or tested by us unless separately confirmed.

06SMS & communications terms

Clarity Connect, operated by Happy Dog CRM, LLC, offers messaging programs for adults aged 18 or older. Depending on the program you expressly join, messages may include account notifications, requested support updates, and separately consented promotional messages. The actual opt-in disclosure must identify the program and message categories; one consent does not authorize unrelated messages.

• Consent: account/support SMS and promotional SMS have separate, optional opt-in choices. Neither is a condition of purchase. Consent must be affirmative, not preselected, and separate from accepting general terms.
• Frequency and cost: frequency varies as disclosed for the selected program. Message and data rates may apply.
• Opt out: reply STOP or 1 to withdraw your SMS consent. Either response is an opt-out, including when recorded as Do Not Disturb (DND). We will stop further SMS messages; a single opt-out confirmation may be sent. You must provide new affirmative consent before messaging resumes.
• Help: reply HELP or email support@clarityconnect.ai.
• Delivery: delivery depends on carriers and networks. Carriers are not liable for delayed or undelivered messages. Messaging is not an emergency service.

Your mobile information and consent are handled as described in our Privacy Policy. Notify us if you no longer control a registered phone number.

Customers sending messages through the platform must obtain and document legally sufficient consent; identify themselves; honor revocations and applicable quiet hours; maintain suppression lists; and comply with carrier, provider, and legal requirements. Purchased lists and use of the platform do not establish consent. A2P registration does not guarantee legal compliance, approval, or message delivery.

07Clarity Sites & customer content

You retain ownership of content you supply, subject to third-party rights. You grant us a limited license to host, reproduce, format, and transmit that content only as necessary to provide and support the services.

You are responsible for the rights, accuracy, accessibility obligations, privacy notices, claims, forms, and tracking used on your published sites. Preview approval and publication authority should follow your order and the service’s approval process. A preview URL is not a substitute for a registered domain or a completed production launch.

You may request release or transfer of your eligible GoHighLevel sub-account to another provider by contacting support. We verify the requester’s authority and coordinate the release subject to HighLevel’s transfer requirements and technical availability. This does not transfer our master agency account. External add-ons—including The Marketer’s Toolkit, the Companion app, Clarity Sites, and other separately operated applications, licenses, hosting, and integrations—are excluded unless a separate written agreement expressly includes them. A sub-account transfer does not itself cancel separate subscriptions; identify those services in your cancellation request.

Ownership and licensing of custom deliverables, templates, source files, domains, and purchased assets must be set out in your order. Third-party assets remain subject to their licenses. No transfer of our pre-existing software, reusable tools, or templates is implied.

Keep appropriate copies of your content. You have 14 days after paid access ends to request an export of your customer content by emailing support@clarityconnect.ai. This window does not extend paid access or reserve phone numbers. Request any phone-number port before cancellation. Number portability, release and retention depend on the originating provider and carrier; completion of a transfer is not guaranteed. After the window closes, customer content is subject to deletion as described in our Privacy Policy.

08Acceptable use & sensitive data

Do not use the services for illegal activity, fraud, spam, harassment, infringement, unauthorized access, malicious code, deceptive claims, or interference with systems. Do not bypass usage restrictions, security measures, or another person’s privacy rights.

Do not submit regulated health information, payment credentials, government identifiers, or similarly sensitive data unless the specific service is expressly approved for that use and all required agreements and safeguards are in place. These terms do not create a business associate agreement or certify HIPAA compliance.

We may restrict harmful activity or suspend access where reasonably necessary to address a security threat, legal requirement, serious misuse, or material breach. Where appropriate and lawful, we will give notice and an opportunity to resolve the issue.

09Integrations, AI & third parties

Third-party services are subject to their own terms and privacy practices. You authorize only the connections and data flows you choose. Availability, pricing, carrier decisions, and third-party changes may affect functionality outside our control.

If AI-assisted features are included in your plan, outputs may be inaccurate, incomplete, or unsuitable. Review them before use or publication, particularly for legal, medical, financial, or regulated claims. AI output is not professional advice and must not be treated as a guarantee of results.

We do not guarantee revenue, leads, search rankings, regulatory approval, uninterrupted delivery, or particular business outcomes.

10Warranties & responsibility

To the extent permitted by applicable law and except for express commitments in your signed agreement, services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation. Nothing here excludes rights or responsibilities that cannot lawfully be excluded.

To the extent permitted by law, neither party is responsible to the other for indirect or consequential damages, including lost profits, arising from this agreement. This exclusion does not apply to fraud, willful misconduct, or liability that cannot lawfully be excluded, and does not override express commitments in a signed agreement.

You are responsible for your content, authorized use, and decisions made using the services. We remain responsible for our own obligations under applicable law and the agreement.

11Confidentiality

Each party will protect the other’s nonpublic business information using reasonable care, use it only to perform the services or exercise rights under the agreement, and limit access to people and providers who need it and are subject to confidentiality obligations. Information that is public, independently developed, or lawfully obtained without restriction is excluded. Legally required disclosures are permitted, with notice when lawful. Personal information remains subject to the Privacy Policy and any applicable data-processing agreement.

12Third-party claims

To the extent permitted by law, you will defend us against third-party claims arising from your supplied content infringing another party’s rights, your unlawful messaging instructions, or your intentional misuse of the services, and pay resulting final judgments and settlements you approve. This obligation does not apply to the extent a claim results from our breach, negligence, or misconduct.

We will give prompt notice, reasonable cooperation, and reasonable control of the defense. Delayed notice reduces this obligation only to the extent it materially prejudices the defense. No settlement may admit fault on our behalf or impose nonmonetary obligations on us without our written consent.

13Termination & changes

You may end a subscription using the cancellation process. Either party’s additional termination rights, any cure period, and the handling of customer data should be stated in the applicable agreement. Provisions that by their nature should survive termination may continue, subject to law.

We may update these terms, with notice of material changes as required by law or agreement. Changes do not retroactively remove accrued rights. Where affirmative acceptance is required, continued use alone will not replace it.

14Questions & legal details

Contracting entity: Happy Dog CRM, LLC
Products: Clarity Connect and Clarity Sites
Business address: 1680 Michigan Avenue, Miami Beach, FL 33139
Support, privacy & cancellation: support@clarityconnect.ai

Legal notices may be sent to support@clarityconnect.ai or our business address above. Routine support requests may also be submitted through support. We may send notices to your account’s designated contact; keep that information current.

Neither party may assign its agreement without the other’s written consent, except to a successor in a merger or sale of substantially all relevant business assets that assumes the obligations, subject to applicable law and privacy restrictions. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision is not a waiver.

For disputes, contact support so authorized representatives can attempt a good-faith resolution. This does not restrict lawful complaints, urgent relief, or mandatory rights. Florida law governs these terms, without displacing mandatory rights under applicable law. Privacy questions are addressed in the Privacy Policy.